Smart Campus, voor het gemak

Verleden jaar werd de TUDelft Library vereerd met Deens bezoek, waarbij Lars Binau vertelde over de Smart Library als onderdeel van de Smart Campus van DTU (Technical University of Denmark) [1].

Onderdeel van dit project is het gebruikt van sensoren die in de lampen zijn ingebouwd, wat natuurlijk heel slim is. Lampen zijn doorgaans overal aanwezig waar mensen zijn en er is stroom.

Het prettige van sensoren is dat er zoveel mee gemeten kan worden. Er zijn klimaatsensoren voor het bepalen van bijvoorbeeld de temperatuur en luchtvochtigheid, maar ook sensoren die het geluidsniveau meten of de aanwezigheid van mensen.
Met de verzamelde gegevens is de logische volgende stap om iets met die gegevens te doen. Lampen en airco’s kunnen bijvoorbeeld worden aangestuurd, afhankelijk of er mensen zijn, waarbij ook de voorkeur van die groep mensen een factor kan zijn voor de werking.

Een lamp of airco zelf kan ook weer sensoren hebben om door te geven of het apparaat wel goed werkt.
Door gegevens van apparaten met elkaar te combineren, zoals van een airco met de aanwezigheid van mensen, kom je al snel uit op een samenspel van verbonden apparaten en dan komt de term IoT (Internet of Things)[2] om de hoek kijken.

Naast gemak voor mensen leveren al die sensoren veel gegevens op waar bedrijven graag op inspelen.
Een bedrijf [3] heeft plannen om gegevens vanuit een stofzuigerrobot, over de indeling van een huis, te verkopen. Een ander bedrijf [4] heeft een aardige verzameling artikelen geschreven over gebouwbeheer en AI (Artificial Intelligence)[5].

Diverse mensen zijn bezorgd over deze ontwikkelingen en Elon Musk, bekend van onder andere de Tesla, heeft dan ook een oproep gedaan aan de politiek om regelgeving rond AI te maken [6], voordat het te laat is.
Er zal sowieso steeds meer regelgeving komen vanuit de overheid; ook een Smart Campus zal een manier moeten vinden om optimaal gemak voor studenten en werknemers te bieden, zonder privacy aan te tasten.

[1] http://www.bibliotek.dtu.dk/english/servicemenu/visit/smart_library, 31-7-2017
[2] https://nl.wikipedia.org/wiki/Internet_der_dingen, 31-7-2017
[3] https://www.iculture.nl/nieuws/roomba-fabrikant-huisdata-apple/, 31-7-2017
[4] http://3bplus.nl/ai-en-sensoren-een-introductie/, 31-7-2017
[5] https://nl.wikipedia.org/wiki/Kunstmatige_intelligentie, 31-7-2017
[6] https://www.recode.net/2017/7/15/15976744/elon-musk-artificial-intelligence-regulations-ai, 31-7-2017

Boost your innovation with Accept Mission

Generating ideas usually isn’t such a problem for me. On the contrary, I sometimes deliberately hold back and avoid sharing the many sparkles of my mind, as other people sometimes mistake them for solutions when all I”m doing is thinking out loud. Most innovative products are the result of an innovation process which started with many, collaboratively generated ideas stacked on top of each other instead of that one brilliant first thought.

 

With Accept Mission, a new tool & game developed by Creatieve Koppen, you can create an online brainstorm with people participating in their own time, on their own device. Participants vent their ideas anonymously (as undercover avatars) and discuss and rate the ideas of others without fear of being criticised. Engagement is triggered by scoring points. This not only seems effective, but also a lot of fun.

 

I’m currently looking into an opportunity to try this out, as Accept Mission offers a free trial with limited participants and features!
Check out the demo video:

 

Stop phubbing and grow a Forest

I love my phone. It feeds me news, connects me to my family and friends and allows me to search and find any relevant information 24/7. My phone is my camera, calculator, calendar, watch, health coach, weather man, TV and radio. But checking something on my phone sometimes takes more time than I want. While checking my mail, I casually click on Facebook or Instagram, just for fun or out of curiosity. Does this sound familiar? There’s even a word for it: phubbing.

Forest is an app on your phone that keeps you from seeking distraction. When you want to concentrate, you can plant a virtual tree and while you stay away from apps other than Forest, your tree will grow and prosper. It sounds like a simple reward, but somehow the gamification is just right and it works! So next time you need to make your deadline, try to keep focussed with Forest. It is available for iOS and Android.

https://www.forestapp.cc

Forest app

Open Access: the Dutch Consortium – publishers deal

From Science Guide I found out that, as more contracts of the Dutch Consortium with their publishers were made public by Leo Waaijers in 2016, the resistance put up by Elsevier and Springer to the exposure of their individual contracts raised a question mark about their real intentions, especially related to the Open Access policy.

Two weeks ago, due to the leak of Elsevier’s contract, the publisher came under scrutiny because of the terms of its three years Open Access pilot (2016-2018) that seems set up to fail.

Image from Science Guide’s article “Leaked Elsevier contract reveals pushback”

Science Guide says that the deal shows restrictions imposed to the researchers, the raise of collective fees and the short range of publications from their portfolio where the researchers could publish Open Access – a rather “disheartening picture of the so called ‘Golden deal’ reached by the Dutch universities with their major publisher: Elsevier” [1].

Still, one has to look at a broader picture: the business case for these deals and the win-win situation for both universities and publishers.

The contracts’ descriptions are available – for anyone interested – on the openaccess website where, for every publisher, one can find listed the Terms & Conditions of their deal, links to the publishers’ websites with More information and, in four cases, details over their Workflow [2].

Continue reading

Snapshot: A Cambridge user experience (UX) study

Snapshot is a very interesting and highly detailed user experience (UX) study conducted by Andy Priestner and David Marshall from the Futurelib innovation programme at the Cambridge University Library. The main objective of this project was to explore and uncover the research and information behavior of the postdocs and PhD students. The team used a ‘cultural probe’ as preferred UX technique for this study. During the two week long research period the participants were asked to complete a lot of different interactive and creative tasks like for example – completing a daily research diary, photo study, cognitive mapping and more.
This approach helped the Futurelib team to get better, holistic view of how the participants accessed information, about their routines, the choices they made and most importantly, what opportunities there were to improve their experience of library services.

Some of the key findings the team discovered were for example: the importance of immediate peer community and inter-disciplinary collaboration for the participants. Another important discovery was the need for better visibility of the library online services but also the type of support, expertise and assistance that the library staff can offer to the researchers.

This May, Andy will help bring existing UX practices to the next level at the TU Delft Library together with the Library R&D team.

You can read the full rapport here: http://bit.ly/thesnapshotreport

Source: Futurelib blog, Snapshot rapport

 

2017 Library Trends from the NMC Horizon Report

Last week, New Media Consortium published its annual Library Edition report [1].
See below the trends, challenges and developments related to the technology adoption in the academic libraries.

Image capture from page 3 of the NMC Horizon Report – 2017 Library Edition

While eager to read the details, don’t jump over the executive summary that identifies ten themes in the academic library’s landscape – wherein lays the foundation of the 18 topics presented above.

More in depth reading on the NMC website (or click on the image above).


For a quick introduction to the report you can watch the video summary on the NMC YouTube channel [2].

 


Sources

[1] NMC Horizon News, https://www.nmc.org/nmc-horizon-news/announcing-the-nmc-horizon-report-2017-library-edition/, accessed 31 March 2017
[2] NMC Horizon Report: 2017 Library Edition, YouTube, https://www.youtube.com/watch?v=S2vaVeyg8Dc&feature=youtu.be, accessed 31 March 2017

Luxafor, status & productivity tool

Imagine this. You are sitting in the office, trying to concentrate. Slowly you are getting in the flow and you are confident that you’ll finish your work on time today but then… co-worker walks in your room asking “Can I borrow your phone charger?”. “Of course” you reply, handling over the charger to your colleague.
Sounds familiar, right? But as a result of this interruption you lose your focus and it takes you another 25 minutes to get in the flow again.

This is a very common problem at co-working environments and there are always people and companies who are trying to find a good solution for it. One of these companies is called Luxafor. They designed a small LED light (also called Luxafor) that you can easily attach to your device and show your status to others.

This is how the Luxafor led light works: the user connects the Luxafor to his computer via usb or bluetooth. Once connected, the light show to all team members approaching your workplace your availability. When you are available, Luxafor shines green and when your are busy it shines red. For more detailed information watch the video below.

According to the company, this very simple visual tool could save you a lot of precious time just by keeping you focused on your important tasks.Luxafor

Luxafor will be available in 3 different models : Mini, Flag and Bluetooth,
if the project succeed to get the required fundings in Kickstarter.

Source: The VergeKickstarter.

Content break-down and its impact

A month ago I came across an article that looked at content in a completely different way. Dominik Grau, the Chief Innovation Officer of Ebner Group, writes about the transformation of his company from a 200 old year “print-centric publisher into a content and services company with a large e-commerce engine as one of the bases of the future monetization”. [1] Dominik Grau draws a clear cut: “Ebner Group is not making magazines but content”. He says “we care deeply about excellent content. Formats and channels come second”. ​ He enumerates the channels: the paper, the website, the video’s, the books.

Well, nothing new for us here. What intrigued me was his “dissection” theory of the content in “Minimal Information Units” or MIUs and their allocation per article part (title, introduction, paragraph, photo, video, interview, infographic and list of facts) [2]. To each of these parts he gives a weight in MIU and distributes them on different delivery channels (Twitter, Facebook, LinkedIn, YouTube, Instagram, etc.) for maximum impact. He sees the traffic of content to the user as a matrix and every touchpoint in the matrix counts to the total impact for an article.
He goes further than that and calculates the impact of an event if set up for exposure on the right channels: it is what he calls “an event package”.

With no further consideration, this model provides us, the library, with a simple mechanism to help researchers – both content producers and followers – maximise the impact of their work, be it a scientific article or not.

[1] Exclusive insights into the transformation of 200-year old Ebner Media Group, LinkedIn – Pulse, published 12 December 2016, https://www.linkedin.com/pulse/exclusive-insights-transformation-200-year-old-ebner-media-grau
[2] How to maximise the impact of your content, FIPP, published on 13 December, 2016, http://www.fipp.com/news/features/how-to-maximise-the-impact-of-your-content

Piracy in science

So… do I dare google for Sci-Hub, to see for myself what it is all about? I know it is a site that illegally offers more than 60 million scientific papers, grabbed from behind the publisher’s paywalls and libraries’ authentication screens and offered to be downloaded for free. I also know that its founder Alexandra Elbakyan has been featured on Nature.com as one of 10 people that mattered in 2016 [1]. If everyone’s using it or is at least checking it out, shouldn’t I be allowed a little peak?

Sci-Hub.org started in 2011 when Elbakyan decided to help others with her skills to circumvent legal access when she could not get or afford to pay for the articles she needed for her own research project. In 2015 she got sued by Elsevier which led to her losing the Sci-Hub.org domain [2]. However, Elbakyan would not give up, motivated by weekly thank-you notes, some with financial support [1] and supportive tweets [3], she moves to other domains when necessary.

An online survey by Science Magazine last May, showed that only 12% of the more than 10,000 respondents thought it is wrong to download pirated papers and 59% of the respondents admitted to having done so a few times (33%) or even daily / weekly (26%) [4].  And it’s not just people who don’t have access. Even scholars who’s institutional or academic libraries pay heavy license fees to offer the content through their websites or Discovery systems, still seem to prefer the easy, hassle-free Sci-Hub, or simply want to support the pressure piracy sites put on publishers to move towards open-access business models.

I dare. The user interface is in Russian, but it’s so easy to use there is no need to translate. I copy-paste a DOI from an article (2016) related to a project I am working on and in less than a second, there it is. One click, no messy splash page. Just the content. OK, I get the appeal. The only English button asks me to donate with Bitcoin.

Screenshot 2017-01-25 10.54.15

One more example of how scientific readers are taking control is #ICanHazPDF a popular hashtag on Twitter. When you want an article you can’t access, you tweet the DOI or URL with this hashtag and wait for one of your followers to mail it to you. Then you are supposed to delete the tweet… [5]. This practise is not always piracy, as the article you get might be a preprint or the author’s version, legitimately published in green OA in an institutional repository. Or you might get it directly from the author, a common practise that is allowed by most publishers, see for example Elsevier’s Sharing Policy [6]

Open Access as a default, we are working hard to get there. Libraries will try to maintain a relevant collection for its patrons, but cannot afford to provide access to all scientific content that is wanted or needed. In the meantime: be open, publish open access yourself and if you cannot access what you need: try document delivery / Inter Library Loan. We do not promote piracy, but we need to be aware of what is happening globally and how that is affecting the scientific community. We’ll keep you informed.

[1] – http://www.nature.com/news/nature-s-10-1.21157accessed 20-1-2017
[2] – https://en.wikipedia.org/wiki/Sci-Hub – accessed 20-1-2017
[3] – http://www.nature.com/news/paper-piracy-sparks-online-debate-1.19841– accessed 20-1-2017
[4] – http://www.sciencemag.org/news/2016/05/survey-most-give-thumbs-pirated-papers – accessed 20-1-2017
[5] – https://en.wikipedia.org/wiki/ICanHazPDF – accessed 25-1-2017
[6] – https://www.elsevier.com/about/company-information/policies/sharingaccessed 25-1-2017

 

Open Access articles rush: oaDOI and Google Scholar

Finding open access article versions of the ones behind the paywall seems pretty easy with Google Scholar. Yet, with a new identifier, the oaDOI (https://oadoi.org), Impact Story promises going beyond Google Scholar for articles with a DOI.

oaDOI.orgShort history: last summer Impact Story, one of the main players in altmetrics, challenged everyone to make a profile on their website and check out their “openness” by introducing a new OA badge.
In their effort to complete the profiles with open access output, Impact Story made a workaround Google Scholar in order to find any free full-text for a paper with a DOI. They search in specific sources like DOAJ, DataCite, CrossRef’s database and the BASE OA Search Engine and institutional  repositories, plus in their own list of DOI indexes and even in the articles page itself for a link to a free version [1].
In practice, after testing the oaDOI with multiple articles from behind the paywall, I found out it comes down to luck to find  an open access version which Google Scholar does not find.

We don’t know how long it will take Google Scholar to take over, but the great news about the oaDOI is that, unlike Google, it’s open: it has a versioned open API to build upon it.

oadoi widget Wayne State University Library
By now, Zotero is searching by oaDOI, Max Plank Digital Library is experimenting with its SFX lookup service for DOI using an oaDOI and Wayne State University Library has introduced a widget to search oaDOI [2].

Try it yourself at oadoi.org.


See also http://impactstory.org/u/someones_orcid and see the number of OA publications that someone has, with a percentage of “openness” added to his Impact Story profile.

References:

[1] Introducing oaDOI: resolve a DOI straight to OAhttp://blog.impactstory.org/introducting-oadoi/, accessed on 31st October 2016
[2] oaDOI APIhttps://oadoi.org/api, accessed on 31st October 2016

Tools, tools en social media voor academia

Picture of different tools

image: Todd Quackenbush via Unsplash

Dat er voor wetenschappers veel handige tools en communities beschikbaar zijn, wisten we al uit het onderzoek van UKB collega’s Bianca Kramer en Jeroen Bosman. Zij hielden een wereldwijde enquete die uiteindelijk door meer dan 20,000 mensen werd ingevuld. De resultaten publiceerden ze in eerste instantie als 101 innovations in scholarly communication, maar later werd de 101 weggelaten (in Amerika staat 101 ook voor een introductie cursus, bv Math 101). Er werden door de respondenten wel meer dan 400 tools genoemd. De dataset is beschikbaar via Zenodo en is al zeer de moeite waard om er in Excel met te “spelen”: welke tekstverwerkers zijn het populairst onder al publicerende Engineering & Technology PhD candidates? Filter, filter, count: Word, LaTeX, Google Docs en dan een “Long Tail” met onder andere Authorea, Overleaf, Scrivener en Libre- of OpenOffice, maar ook veel waar ik nog nooit van had gehoord. Welke reference management tool wordt het meest gebruikt in Nederland, ongeacht discipline?
EndNote [1]. Enzovoort, enzovoort. Interessant om te weten, en zeker goed om een keer wat dieper in te duiken.

Kramer en Bosman gaan met de resultaten op zoek naar research workflows en willen ook de link gaan leggen met open science workflows. Zij richten zich specifiek op de volgende activiteiten in de research cycle: Discovery, Analysis, Writing, Publishing, Outreach en Assessment.

Andy Miah, hoofd wetenschapscommunicatie en future media van University of Salford, geeft een iets andere doorsnede van veel gebruikte tools die zeker ook interessant is. Hij maakte een alfabetische lijst van social media for academia. Social media is ruim geinterpreteerd: de lijst bevat ook handige hulpjes als Bit.ly en Doodle. Eigenlijk van alles wat het dagelijkse werk van een wetenschapper gemakkelijker maakt. Wat ik leuk vind aan deze lijst is dat Andy deze tools ook echt allemaal zelf heeft uitgeprobeerd. Achter sommige tools staat een link EXAMPLE naar zijn persoonlijke pagina of zijn account in de genoemde tool.

Loop er eens door heen en check hoeveel je er van naam kent, zelf weleens gebruikt (hebt) en ontdek nieuwe “gems”. Na de Z (voor Zotero) komt een lijst met gesneuvelde tools: oude bekenden? Zelf ken ik 59 van de 125 genoemde tools – net iets minder dan de helft – en gebruik ik er 52.

[1] Bosman, J., & Kramer, B. (2016). Innovations in scholarly communication – data of the global 2015-2016 survey [Data set]. Zenodo. http://doi.org/10.5281/zenodo.49583

Augmented reality in education has become more a trend thanks to Pokémon Go

Augmented reality is not a new technique; it has been used in Google Glass and Microsoft Holograms many years ago. But unfortunately Google Glass was no success, maybe because there were no gamification elements included. Augmented reality has many possibilities and can be used in education in different ways such as in flight academy, industrial design, medical training or architecture. It is very useful for studies like industrial design and other studies where students have to make a model. Students or companies can make a prototype and test it for some aspect of design (IKEA Augmented Reality).


IKEA Augmented Reality

There is also an application for pilots, learning to fly with augmented flying helicopter in difficult situations [1]. Augmented Reality can help pilots to get more information, especially in a situation such as during bad weather.


Glasses Help Helicopter Pilots See Through Smoke and Fog

Augmented reality is widely used in medical education on different levels, for example learning new skills to students and nurses with new training products but also monitoring difficult surgery on distance [2]. The difference between virtual and augmented reality is that in the first one the patient is virtual in contrast to the augmented reality where the patient and his/her problems are real. Because of augmented reality students can start practicing earlier with real patients in a monitored setting instead of longer practicing in simulated situations with virtual reality.


Augmented Reality Helps Guide Neurosurgeons

Thanks to Pokémon Go augmented reality is now big success as a gaming business model. Pokémon Go is a very popular game on the mobile phone, as one of the most downloaded games (more than 100 million) in more than 27 countries [3]. In contrast to other games, Pokémon Go forces you to walk around, go out of your house and your comfort zone. You have to be physically and mentally active; find and catch virtual Pokémons in the real-world, going to Pokémon-stop places for more information and catch items, finding strategies to make stronger Pokémons and reach higher levels. A negative aspect of this game is the security for the players and possible inconvenience for non-players. This is caused for example by the Pokémon players going out at night and/or going to dangerous places to find Pokémon. Success of Pokémon goes so far that this year, Pokemon Go is part of a degree course in the university of Idaho (US) and Salford (UK) [4] [5].

Like every other game, after a while Pokémon Go will not be a hype anymore. But what will remain, is our knowledge and experience of platforms like Pokémon Go, which will be the mainstream in augmented reality. They are very interesting to use for different causes. As an example, in architecture education this platform can be used by teachers to load some educational material and create some exercises. Students can follow the descriptions to find a place and take a picture using the coordinates of the place. This kind of technology probably would be used more and more for education in the future. More importantly, augmented reality is going to reach a next level in our life. As Meron Gribetz pointed in his TED Talks, “Augmented reality uses all data that we make everyday and builds an extra layer on top of our real-world”.


TED Talk Meron Gribetz

Source:
[1]VR and IT’S impact on training
[2]New system brings augmented reality to the operating theater
[3]Pokemon go heres how you can defeat any gym battle

[4]Now university offers degree Pokemon Lecturer

[5]Pokemon Course in Idaho

A Day in the Life of a (Serious) Researcher

How would you design a research library to respond to the preferences and needs of today’s researchers?” were the librarians of Cornell University asking, in their quest to envision the future Research Library.

To answer to this question, the librarians had to hear from researchers themselves. They realised they had to accept the evidence and understand what research means for a researcher. Finding the researchers’ work patterns and their main struggles could be the key to finding what kind of responsibilities could the future research library assume in order to serve its purpose.

With no precedent for such an approach, the librarians had considered the following:

The evidence: it was obvious that today’s researchers work differently than twenty years ago (for example) because of the “unpredictable change in the way information is created, stored, transmitted and used”. They had to look at their new practices, places & spaces, resources and tools, wires and equipments.
What research requires: the research library is expected to respond to the needs and pressures of three “stakeholdes”: the common good (the research partners and the society) – knowledge flow, the institution – role in the campus and budget distribution and the individual researcher – faculty members, graduate students and undergraduate students.
Towards the model of the Future Research Library: there are clear core practices that have to stay, like access to information – organised and findable and new services, like an increasing role in publishing or new specialties, like designing and developing new information technologies, all emerging for the library of the future.

Screen Shot 2016-08-30 at 10.36.35The librarians interviewed 21 researchers and used a mapping and logging method for their study “A Day in the Life of a (Serious) Researcher”. They focused in the interviews on different aspects of a researcher’s professional life:

– academic activities
– seeking information
– library resources
– self management
– space
– circum-academic activities
– obstacles
– brainwork
– technology

The findings of their study and their insights bring us to one conclusion: there are so many ways the researchers do research that there is no way the library could serve all their individual needs. Instead, the analysis of all the work patterns resulted into three main spheres of practice:

  • the process of research
  • academic networking
  • managing self

The way Cornell University Library imagined they could approach the researchers needs in these spheres of practice and empower the researchers to achieve their academic research goals lead to a model of the future Research Library as an academic hub and an app store.

You can read all about it in A Day in the Life of a (Serious) Researcher – Envisioning the Future of the Research Library.

 

LEGO® in Libraries

Playing with LEGO is fun and a great way to reduce stress, but… there’s more! Buidling with the blocks and mini figures can boost creativity, build up problem solving skills and help explain ideas and concepts to others. LEGO has developed special “Serious Play” buidling kits and even a certification programme for facilitators. Less seriously, you can mix and match your own LEGO kits and just experiment and that is just what we are going to do at TU Delft Library (coming soon!).

We are not the first academic library to <3 LEGO. A few weeks ago, I met Christian Lauersen from the Royal Library / Copenhagen University Library in Denmark who did a  great stop motion Lego movie as a library introduction for new students. The movie is made with so much fun and love, that it shows and students really connect to that and to the library.

LEGO workshop at Next LibraryLast year at Next Library, I did a LEGO workshop session “Everything is awesome” which made me realise how easy and powerful it is to imagine while building and then share your thoughts with a group.

Then there is Megan Lotts, who introduced LEGO to the Art Library at Rutgers University (New Jersey, USA) and talks about her experiences and lessons learned and some other examples in a nice interview in Library Journal. She is all about connecting with students and LEGO helps her do that:

This is what libraries really want. We want to engage. For me the LEGO [bricks] have been brilliant because they’re the same skills that we use when we research—[they’re] creative thinking skills, problem solving skills. And I find that now my students are honing these with the LEGO [bricks] they’re more prepared to search for library resources.” [quote from the interview]. That says it all, don’t you think?

UXLib II conferentie; een kleine impressie

Screen Shot 2016-06-26 at 21.53.07

Eind juni heb ik de UXlibs (User eXperience in libraries) conferentie bezocht. Deze 2de editie van UXLib vond plaats in thestudio , een multi-purpose gebouw met prachtig ontworpen conferentieruimtes in het hartje Manchester (UK).

thestudio, manchester

Er waren ongeveer 150 collega’s uit verschillende landen aanwezig. De oprichter van deze conferentie is Andy Priestner. Hij werkt momenteel als manager van het Cambridge Library Futurelib innovatieprogramma en is ook trainer en consultant in het hoger onderwijs.

Het programma bestond uit keynotes van Donna Lanclos (Atkins library, UNC Charlotte) en Lawrie Philpps (JISC), praktische workshops, een Team Challenge, maar de belangrijkste focus lag op de sessies genaamd “Nailed, Failed, Derailed”, waar bibliotheek collega’s resultaten van hun UX onderzoek van afgelopen jaar met elkaar deelden.

cultural probe UXLibs
Cultural probe onderzoeksproject voor studenten

Het gebruik van UX (user experience) onderzoek in de bibliotheken is van groot belang. UX onderzoek kan ons helpen om veel problemen op te lossen en veel beter begrip van onze gebruikers te krijgen. De gebruiker wil niet leren hoe de bibliotheek werkt, hij wil de bibliotheek gebruiken. Het gebruik van UX methoden (oa etnografie, design thinking, human-centered design) stelt ons in staat om de kloof tussen de bibliotheek (en de diensten die wij aanbieden), en de gebruikers te dichten. UX betreft niet alleen survey of het aanbieden van goede klantenservice: alleen weten van onze gebruikers ze nodig hebben en willen is niet genoeg. Door observatie van hun gedrag krijgen we pas een volledig beeld. We moeten de resultaten van ons UX onderzoek gebruiken om nieuwe producten en diensten te creëren en niet alleen om rapporten te schrijven. Bibliotheken moeten deze resultaten delen met elkaar en blijven experimenteren. Ze moeten bestaan in een netwerk en niet losstaand van elkaar.

Als een rode draad tijdens de “Nailed, Failed, Derailed” sessies , de keynote’s en tijdens de hele conferentie in algemeen, werd gesproken over tegenvallers–mislukte projecten, mislukte onderzoeken. Het is niet erg als iets mislukt, leer van je fouten en probeer het vooral opnieuw.

Ik heb een aantal “Nailed, Failed, Derailed” sessies kunnen bezoeken:

  1. Paul-Jervis Heath (ModernHuman, Futurelib) – gaf een presentatie over hoe je UX succes kunt vergroten door op een veilige wijze je tegenvallers te omarmen tijdens het ontwerp proces.
  2. Eva-Christina Edinger (Universität Zürich) – gaf en presentatie over hoe bibliotheekruimtes soms op labryinths en gesloten gemeenschappen lijken;
    presentatie Eva UXLibs
    Links of rechts? Foto:Eva-Christina Edinger
  3. Josephine McRobbie & Andreas Orphanides (North Carolina State University) – hadden een gezamenlijke presentatie over hun uitdagingen om de communicatie kanalen (denk aan e-boards, mapen, borden) binnen hun gebouw te verbeteren.
  4. Phil Cheeseman & Karin Tusting (Lancaster University)– spraken over een innovatief project dat nog in ontwikkeling is. Ze wilden graag met behulp van beacons antwoord krijgen op de volgende vragen: hoe navigeren de studenten in de Library? Hoe maken de studenten gebruik van de studieruimtes? Het project mislukte bijna volgens Phil omdat het verwerken van de grote bulk data een uitdaging was, maar hij was ook optimistisch over het bereiken het uiteindelijke resultaat.

Opvallend tijdens de UXLib conferentie was dat er veel collega’s waren die geïnteresseerd waren in het gebruik van beacons in hun bibliotheken o.a. bovengenoemde Phil Cheesman , Paul-Jervies Heath. Toen ik hen vertelde dat wij vorige jaar onze beacon Library Tour hebben gelanceerd waren ze aangenaam verast en ze wilden graag kennis en informatie uitwisselen.

De Team Advocacy Challenge bestond uit 3 thema’s.

  • Marketing Upwards (promoten van de UX aan senior managers)
  • Collaboration (promoten van UX aan collega’s buiten je eigen team of bibliotheek)
  • Recruitment (rekruteren van gebruikers voor je UX research project)

Uit elk thema werd een winnende team gekozen. De uiteindelijke 3 winnende teams moesten hun pitch opnieuw presenteren voor de hele conferentie.

IMG_1913
De winnende recruitment team aan het werk

Ik was zelf ingedeeld in de Recruitment team en we hebben gewonnen. Wij hebben een leuke (intrinsiek) manier bedacht om studenten te betrekken bij het ontwikkelen van een nieuwe ruimte in de bibliotheek.

Hetgeen hier boven beschreven staat is maar een kleine impressie van de conferentie. Het is onmogelijk om alles in een verslag weer te geven. Zeer inspirerend en interactief, UXLibs is een conferentie die je vooral persoonlijk moet ervaren.

Mocht je meer willen weten over de conferentie (of wil je ook een foto impressie zien van gerenoveerde Central Library of Manchester ;-)), neem contact met mij op. Ik heb veel informatie verzameld en praat je graag bij.

 

 

Burgerwetenschap

Citizen science of crowdsourcing

Nadat de wetenschap institutionaliseerde in de 19e eeuw ontstond er een scheiding tussen ‘de wetenschapper’ en ‘de burger’. De twee leefden in zeer gescheiden werelden en hadden weinig met elkaar te maken. Oorspronkelijk werd wetenschap echter juist door burgers beoefend: hoe zit dat met die maan en die zon? Kom, laat ik eens wat op een kleitablet noteren. De laatste tijd is er een tendens gaande om burgers wederom te laten participeren. Met de ontwikkelingen op digitaal gebied wordt het steeds makkelijker om actief mensen te betrekken bij onderzoek.

Tijdens het KNAW-symposium op 16 juni 2016 over citizen science werd de website Iedereen Wetenschapper gelanceerd en gesproken over (de voors en tegens van) citizen science. Een ander aandachtspunt, dat hieronder behandeld wordt, was het verschil tussen crowdsourcing en citizen science.

Crowdsourcing

Hoewel er nog geen eenduidige definitie is, wordt gesproken van crowdsourcing als groepen mensen vrijwillig een bijdrage leveren bij het uitvoeren van (wetenschappelijk) werk, [1] bijvoorbeeld voor het verzamelen van gegevens.

Voordat de term crowdsourcing werd gebruikt waren er al projecten waarbij onderzoekers door burgers werden geholpen bij het verzamelen van data. Bekend is, dat onderzoekers van  het Meertens instituut [2] op huisbezoek gingen, om gegevens te verzamelen over bijvoorbeeld dialecten.
Een andere vorm van crowdsourcing is mensen inschakelen om gegevens te analyseren. Een voorbeeld hiervan is het Milky Way Project [3] waarin objecten in de ruimte worden geanalyseerd aan de hand van gedetailleerde afbeeldingen.
In beide gevallen is de onderzoeker is verantwoordelijk voor een wetenschappelijke opzet en afhandeling.
Bij een crowdsourcing project voor wetenschappelijke doeleinden zijn protocollen en controles nodig en dat blijkt ook bij het project Ja, ik wil. Hier moesten oude ondertrouwakten via gestandaardiseerde invoervelden getranscribeerd worden, waarna de transcripties nog eens extra gecontroleerd werden.
De ontwikkelingen op digitaal gebied maken het steeds makkelijker om actief mensen te betrekken bij onderzoek. Dat zie je bij dit soort analyse-projecten, en bij de jaarlijkse griepmeting en tuinvogeltelling, waarbij data wordt geleverd.

Citizen science

Weer een andere vorm van crowdsourcing wordt citizen science genoemd.
Een voorstel tot een definitie is te vinden op http://iedereenwetenschapper.nl/article/wat-citizen-science.[4] Hierin wordt gesteld dat citizen science ‘een actieve en doordachte bijdrage is van het publiek aan wetenschappelijk onderzoek’.
Ook hier blijft de onderzoeker eindverantwoordelijk voor het onderzoeksproces en de verwerking van gegevens. Een voorbeeld van citizen science waarbij van deelnemers iets meer wordt verwacht dan alleen het aanleveren of verwerken van gegevens is eTeRNA (https://librarytrends.weblog.tudelft.nl/2016/03/29/citizen-science-closing-knowledge-gaps/).[5] Deelnemers aan dit spel om RNA moleculen te ontwerpen kunnen gezamenlijk aan wetenschappelijke artikelen werken.

Wat is het nou?

Citizen science is volgens de gevolgde redenering een specifieke vorm van crowdsourcing, dus het woordje of kan worden doorgestreept.

Of gaat het verder dan dat.
Het definitievoorstel voor de term citizen science lijkt door de praktijk te zijn ingehaald. Op de gelanceerde website Iedereen Wetenschapper wordt aan burgers een bijdrage gevraagd in de vorm van data-levering en data-analyse. De oorspronkelijke crowdsourcing versmelt hiermee tot citizen science.

De verwachting is dat steeds meer onderzoekers, ook aan de TU Delft, projecten zullen opzetten, waarbij de bijdrage van burgers wordt gevraagd.
De ervaringen met citizen science zoals op het symposium gedeeld, laten zien dat onderzoekers bij een eigen project goede ondersteuning kunnen gebruiken. De Library kan hier mogelijk een rol spelen. Naast opslag en beschikbaar maken van wetenschappelijke gegevens, wat al gebeurt via 3tudatacentrum, kan de Library voorlichting geven aan onderzoekers en deelnemers over citizen science projecten. Voor ondersteuning, educatie en het uitwisselen van ervaringen zou de Library, zowel digitaal als fysiek, diensten kunnen aanbieden.

[1] https://en.wikipedia.org/wiki/Crowdsourcing
[2] https://www.meertens.knaw.nl/cms/nl/
[3] http://www.iedereenwetenschapper.be/projects/kijken-naar-de-geboorte-van-sterren
[4] http://iedereenwetenschapper.nl/article/wat-citizen-science
[5] https://librarytrends.weblog.tudelft.nl/2016/03/29/citizen-science-closing-knowledge-gaps/

Google I/O 2016 The journey to AI-first

During the annual developer conference Google I/O, there were a lot of announcements made. Here is a little recap of the news till now on some renewed existing products and a few interesting new products.

Renewed existing products
Author Andrew Smith once said: “People fear what they don’t understand”. When Amazon launched Echo in 2014 the reactions were skeptical and people found the idea of a device that is always listing on command in your home, creepy [1]. Over time Echo became popular. Excitingly, one of the announcements in Google I/O 2016 was Google Home, which has a lot of similarities with Echo. It is a speaker you can instruct to listen and to control your house or, as many describe it, as ‘the always-present version of Siri’ or another virtual assistant software [1]. Google Home can be seen as a digital conversational partner with which you can interact in a hands-free way and one that can assist you with obtaining any intelligence you desire [1].

The virtual assistant software has also been adapted into Google’s newest messaging platform introduced as Allo, which is more than just another chat program. Allo makes it possible to send automatic replies or provide extra information when required by using a pattern of text and picture recognition in the context [1].

Google’s DUO is a video chat which goes a step further by providing an extra feature ‘Knock Knock’, which allows the recipient to see a preview of the face-to-face chat call before accepting the call [1].

New products
The days of using an app easier and quicker have arrived. Introducing: Instant Apps, which allows you to use the app (or a part of the app) instantly without any installation and without worrying about enough storage on your phone [1].

And then there is the innovation presented as DayDream, that takes you closer to all your VR (virtual reality) dreams on a mobile device [1]. DayDream is a development platform for mobile VR in order to create VR experiences (YouTube – Google I/O Highlights).



Google I/O Highlight (2 minutes)

Interestingly, most of the features emphasize the essence of AI (Artificial Intelligence). The importance of AI increases as it provides features to understand the context in order to assist the user more effectively. This gives the virtual assistant software a whole new meaning. Virtual assistant is not merely considered as an application or a product, it has become a kernel of every application and product. With the growth of AI inside of virtual assistant the impossibilities are becoming more and more possible. According to Google’s CEO Sundar Pichai “20 percent of queries on its mobile app and on Android devices are voice searches” [2]. Presently, by using Google products, we, as the users, are feeding AI with data, which allows AI to expand its potential beyond words. As Pichai points out, he is on a journey from “mobile-first to AI-first”, but meanwhile, “there are areas where we will be ahead, and there will be areas where someone points a way and we do it” [3].




Google I/O Keynote (almost 2 hours)


Sources:
[1] google io 2016 what you need to know from allo to daydream
[2] google reveals 20 percent queries voice queries
[3] googles ceo sums up his ai vision

TNW Europe (part 5), Building a World Class Design Team

TNWConf2016

The 11th annual TNW Conference Europe took place on May 26 & 27 in Amsterdam. Described, as “The most intimate technology festival on the planet” by CNBC, over the years TNW Conference has become one of the leading technology events in the world. It’s organized by Dutch based online media company The Next Web and brings promising startups, investors, technology gurus, innovators and entrepreneurs together. It’s a great place to share their thoughts about the future of technology, marketing, talk about design or for networking, to get inspired or to boost your imagination.


UnknownAndy Budd talked about the importance of design and the challenges to achieve good design.
Good design is difficult to achieve and even harder to replicate. It gives you an advantage against your competitors. Company founders generally think that they understand the value of the design, but in the reality the user experience is poor. There are 2 factors for this mismatch.

  1. People believe that style and design is the same thing.
  2. Start-up’s doesn’t understand the value of design. Before they reach market fit- the time or the budget is already speeded.

26911228273_f952873644_h

These are Andy Budd’s nine tips on how to build a world-class design team:

  1. Commit to a vision designers can get behind
  2. Hire great design leaders
  3. Demonstrate this vision through exemplar projects
  4. Put customer needs at the heart of the process
  5. Weave design into the fabric of the business
  6. Create a culture of collaboration
  7. Invest in quality
  8. Grow your team from the inside
  9. Operationalize design

Curious? or you want to see in-debt explanation of Andy Budd’s nine tips?
You can watch now the whole presentation on YouTube

P.S. Speaking about good design, you should definitely check the very beautiful storytelling platform for exploring The Wellcome Trust’s eclectic collection of medical and historical artefacts made by Clearleft.

Screen Shot 2016-06-17 at 16.44.11
Digital Stories: Wellcome collection

Also very interesting: A step-by-step | The design process of this storytelling platform.

Clear left Design Stories

Photo credit:TNW

TNW Europe (part 4), Future UI as Professional Superpower

TNWConf2016
The 11th annual TNW Conference Europe took place on May 26 & 27 in Amsterdam. Described, as “The most intimate technology festival on the planet” by CNBC, over the years TNW Conference has become one of the leading technology events in the world. It’s organized by Dutch based online media company The Next Web and brings promising startups, investors, technology gurus, innovators and entrepreneurs together. It’s a great place to share their thoughts about the future of technology, marketing, talk about design or for networking, to get inspired or to boost your imagination.


763a135d-eafa-41a1-9392-fe99b493e41bJohn Underkoffler, founder and CEO of Oblong Industries talked about the new UI (User Interface) as professional power-the future of workspace technology. He is actually the guy who designed the futuristic and advanced UI for the film Minority Report 14years ago (!)

For the last 30 years, the UI (user interface) has changed a little. We live in computational world that becomes more and more complex.
UI is all you have; UI is the computer, because without UI you can’t control the CPU or GPU of your computer.
26911231763_f62d2c3217_h

John Underkoffler shared with us his “Eight easy pieces”, his vision for the future of UI.

  1. Let’s explode the displays- what will happen if every set of pixels wasn’t bound by the physical rectangle?
  2. G –speak – Minority Report alike system without the visual effects
  3. Distributed (everything) – extend the UI of the edge of one screen to the next one if they are close enough. Expect border free UI’s
  4. Bidirectional glyphs – get more expressive with the UI elements. We need to know where we are, what the machine thinks we are doing and where we might go.
  5. Cinema as input/output device – cinematic heresy or the future of editing? A metaphor for how powerful UI should make you in the context of all your digital data.
  6. Cognition at architectural scale – see more through the right scale. Build computers small or big, as we need!
  7. Time to reinterpret – Minority report reinterpreted. With a proper UI a team of collaborators can achieve much more, work faster and better.
  8. Make UI an exoskeleton, an extension of the human will.

Oblong built a system called Mezzanine that uses all eight principles mentioned above. Mezzanine changes how people work together by making the workspace more collaborative, easily sharable and scalable.

Oblong-Mezzanine-Video-Conferencing-Solution

“We want to build systems based on principles of humanity that can enhance your attention, amplify human meaning and get out what people are best at which is making new things and building the world the way it ought to be.”

The whole presentation is now also available on YouTube
Photo credit:TNW, Oblong

TNW Europe (part 3), Building with creative confidence

TNWConf2016

The 11th annual TNW Conference Europe took place on May 26 & 27 in Amsterdam. Described, as “The most intimate technology festival on the planet” by CNBC, over the years TNW Conference has become one of the leading technology events in the world. It’s organized by Dutch based online media company The Next Web and brings promising startups, investors, technology gurus, innovators and entrepreneurs together. It’s a great place to share their thoughts about the future of technology, marketing, talk about design or for networking, to get inspired or to boost your imagination.


 

facebooknewJulie Zhuo from Facebook talked about how to build new products and services with creative confidence. That can be a real challenge even for big company like Facebook.

There is no book with instruction how to build the perfect product but they’ve learned a lot from their successes and failures.

27446841481_17a2ce9f90_h
Facebook developed a simple framework consisting of 3 questions, which they use for reviewing new products.

The first question is:

  1. What people problem are we trying to solve?
    To answer this we need a people problem statement but coming up with a good one is not that easy. The good people problem statement must be:
  • Human, simple, straight forward;
  • Solutions free; – to avoid bias
  • It’s shouldn’t be about us (Facebook) winning.
  • Gets at the why;
  • Functional, emotional, social.
  1. How do we know this is a real problem?
    What evidence do we have? Is it worthwhile to solve?
  1. How do we know if we solved the problem?
    Define measurable goals and metrics.

Julie shares interesting inside fact: There are posters on the walls in Facebook HQ that says, “Nothing at Facebook is somebody else’s problem”

“It reminds us that if something doesn’t work well, we can’t wait. We must take action to develop solution to fix that problem.” said Julie Zhuo.

The whole presentation is now also available on YouTube
Photo credit:TNW