Snapshot is a very interesting and highly detailed user experience (UX) study conducted by Andy Priestner and David Marshall from the Futurelib innovation programme at the Cambridge University Library. The main objective of this project was to explore and uncover the research and information behavior of the postdocs and PhD students. The team used a ‘cultural probe’ as preferred UX technique for this study. During the two week long research period the participants were asked to complete a lot of different interactive and creative tasks like for example – completing a daily research diary, photo study, cognitive mapping and more. This approach helped the Futurelib team to get better, holistic view of how the participants accessed information, about their routines, the choices they made and most importantly, what opportunities there were to improve their experience of library services.
Some of the key findings the team discovered were for example: the importance of immediate peer community and inter-disciplinary collaboration for the participants. Another important discovery was the need for better visibility of the library online services but also the type of support, expertise and assistance that the library staff can offer to the researchers.
This May, Andy will help bring existing UX practices to the next level at the TU Delft Library together with the Library R&D team.
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